Cusomter Service

Michigan City Transit is a team of transportation professionals committed to providing high-quality public transportation and Para-Transit services to the citizens of Michigan City in a safe, dependable, and courteous manner.

Michigan City Transit welcomes your comments, suggestions, or complaints. We are committed to using passenger feedback as a tool to improve our service quality. If you experience dissatisfaction with service and wish to file a complaint, you can call our office and our staff will take a verbal complaint. Complaint forms are also available on any MCT vehicle and on this webpage. If you need assistance with completing the form please call the office.

We would also like to hear your compliments on our professional operators or suggestions or how to improve our system or service.

All ADA Passenger and Fixed Route Passenger complaint are investigated by the MC Transit Director. MC Transit Director is committed to a timely resolution within 10 business days.

Michigan City Transit buses will stop at any designated stops along the route or any major intersection along the route as long as it is safe to do so. No stops on Franklin Street will be made other than those designated as a stop.

• Be sure to be visible to the operator as the bus approaches, clearly signal to the operator that you wish to board.
• As a courtesy, take a moment to see if anyone is disembarking.
• Please be careful boarding and watch your step.
• Please take your seat immediately after boarding.
• You must store your bags, packages, carts, strollers etc. in your lap or under your seat.
• You will only be allowed to board with the amount of personal property you are able to carry boarding one time.
• Do not block aisles and doorways.
• To exit the bus signal the operator by pulling the cord as you approach your stop. Please remain seated until the bus comes to a stop and watch your step as you get off the bus.
• Stand back and wait for the bus to leave the stop.
• Michigan City Transit will make reasonable modifications to our service, to accommodate passengers with a disability upon request. Requests can be made by calling the office at (219) 873-1502.
• Portable oxygen supplies and respirators are permitted on board ADA Paratransit with proper notification. Oxygen tanks must be secured so they do not move during transport. Information about the use of this equipment must be provided to the scheduler when scheduling service.

Only service animals are welcome aboard Michigan City Transit vehicles. A service animal is any guide dog, or other animal trained to perform tasks for an individual with a disability. Service animals are not pets. They are working animals that are specially trained to provide assistance. To travel on a Michigan City Transit vehicle, a service animal must:

• Remain at its person’s feet or on their lap, and may not sit on a vehicle seat
• Not show aggressive tendencies towards people.
• Must be restrained and under control at all times.